Orders & Processing

Can I cancel or change my order?
Orders may be canceled or modified prior to fulfillment. Once a shipping label has been created, changes are no longer possible.

How quickly are orders processed?
Orders are processed and shipped within 1–2 business days. Express orders are prioritized.

What if I entered the wrong address?
Please contact Customer Care as soon as possible. If the order has not yet shipped, we will update it. Once shipped, changes are no longer possible.

Shipping

How long does shipping take?
Delivery times vary depending on your location and selected shipping method. Orders are processed within 1–2 business days.
For full details, please refer to our Shipping Policy.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information.

Do you ship internationally?
We currently ship within the United States only.

Is packaging discreet?
Yes. All orders are shipped in plain, unbranded packaging.

Returns & Satisfaction

Can I return an item?
Unopened items may be returned within the applicable timeframe. For full details, please refer to our Returns & Refunds policy.

What if I don’t like the product?
We offer a one-time Satisfaction Guarantee, allowing you to request store credit without returning the item, subject to eligibility. Please refer to our policy for full details.

Do I need to send the item back?
For unopened returns, yes. For certain cases (such as eligible Satisfaction Guarantee claims or defective items), a return may not be required.

Products

Are items new and unused?
Yes. All products are shipped new and unused.

Are materials safe?
Products are sourced from reputable manufacturers. For specific material details, please refer to individual product pages.

Payments & Billing

What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.

How will charges appear on my card?
Your charge will appear as “ExcitingToys.” Billing descriptors are discreet.

Support

How can I contact you?
You can reach Customer Care at support@excitingtoys.com, or send us a message here.

How quickly do you respond?
All inquiries are answered within one business day.